Who We Are

Charity Background

The charity was established in 1974 by local Derby resident Milly Wigley after reading about the death of a neglected child. Originally called “Concern Association Derby”, it acted as a meeting place for parents to attend and discuss any issues they may have been facing.

The charity opened its Family Support Centre at 13 Leopold Street, Derby, in 1987. The centre provided the charity with offices, a day nursery for children, and facilities for parents. 

The charity continues to operate from its premises on Leopold Street, and currently provides three bespoke services; Supervised Contact, Family Support and Mentoring Services.  

Our Mission

•  Responding to the needs of children where stress within the home may adversely affect their welfare or   development
•  Providing support for children who are regarded as vulnerable and who may be at risk of social exclusion
•  Delivering community services designed to foster the general wellbeing of families with children
•  Providing services for parents which will enable them to better respond to the personal needs and financial   support of their children

Our Services

We currently offer three distinct services:

Supervised Family time Service for Looked After Children

This service provides supervised contact for looked after children so they can spend time with their families in a welcoming, child friendly and safe environment. By providing toys and equipment, we aim to ensure that contact sessions are meaningful and fun for all the family members that attend.

Family Support Services 

Derby City Family Support Service 

This service supports families who live within Derby City with a child under the age of 18 years. A trained volunteer visits a family on a regular basis to provide non-judgemental, practical and emotional support. The purpose of the service is to support families to move forward positively with their lives.

South Derbyshire Schools Family Support Service 

We provide a targeted early help service to a designated number of infant and junior schools in the South Derbyshire area. Referrals for this service are made by the individual schools and tailored support is provided by one of our trained and experienced Family Support Workers.

Mentoring Services for Young People

Our Mentoring Service is a one-to-one volunteer mentoring program that provides confidential, community based support for young people aged 10 to 18 who are facing challenges at home, at school, or in the community. The aim of our program is to help children and young people to make positive decisions despite the challenging circumstances that they are facing. The mentor will build a supportive relationship with their mentee by encouraging them to participate in healthy activities and by being role models who help the young people to make positive decisions regarding their life and engaging with their peers. The young person can be assured that all dialogue is confidential, but within safeguarding guidelines.

We recruit, screen and train caring adult volunteers to mentor our children and young people. Our robust screening process involves an interview, two references from previous employment or educational institution and a DBS background check. Volunteers receive ongoing training, support and supervision.